crazytime FAQ — Account, Casino and Withdrawal
From opening an account to verification, live casino games and withdrawals to bKash or Nagad — this page has detailed answers to the questions crazytime users ask most. Go directly to any section below or read through them one by one.
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This page organises the questions crazytime members ask every day into four sections: member account and login, identity verification, live casino games, and withdrawals. If you are having trouble with crazytime Login or want to learn about crazytime VIP benefits, you will find answers in the relevant section. Every answer is direct and factual — if your question is not here, contact 24/7 support.
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Member Account
Sign up on the crazytime registration form using your mobile number, username and password. An OTP will be sent to your number during registration — use it to verify your mobile. Please note that you must be at least 21 years old to become a member of crazytime. Only one account can be opened per mobile number.
Click the "Forgot password?" link on the login page. Enter your registered mobile number and an OTP will be sent. Once the OTP is verified, you will be able to set a new password. Your new password should be at least 8 characters long, and using a mix of uppercase letters, lowercase letters and numbers will keep your account more secure.
If you enter the wrong password several times in a row, crazytime locks the account temporarily for security reasons. Wait a while and try again, or reset your password. If the problem continues, contact the support team via live chat or email — they provide assistance in Bengali 24/7.
No. Under crazytime rules, only one account per person is allowed. Creating multiple accounts using the same device, the same mobile number or the same payment method is prohibited. Breaking this rule may result in account suspension and cancellation of all bonuses. Read the Terms and Conditions page for more details.
Usernames must generally be between 6 and 15 characters and may only contain English letters and numbers — special characters or Bengali letters are not accepted. Passwords must be at least 8 characters long, and it is best to avoid easily guessable information such as your date of birth or phone number. Your username cannot be changed after registration, so choose carefully from the start.
Yes. The crazytime Android APK and iOS app are available through official channels. You can access your account from both the mobile app and a browser using the same login details. You can log in from another device even without logging out of the first one, though having multiple active sessions at the same time is discouraged.
Verification and Documents
crazytime typically requests verification at the time of your first withdrawal, after a large win, or if unusual activity is detected on your account. This is done for the user's own security. Your account also needs to be verified before you can receive a birthday bonus. Completing the verification process early makes future withdrawals faster.
A National Identity Card (NID) is the most accepted and readily available document. A passport or driving licence is also accepted. The photo of the document must be clear and complete — if any part is cut off or blurry, verification will not go through. Photos of both the front and back of the document are usually required.
Yes, this is an important point. The name registered on your crazytime account must exactly match the name on your bKash, Nagad or Rocket account. If the names do not match, your withdrawal request may be held up. For bank transfers, it is equally important that the bank account name and the crazytime account name are the same.
When verification is rejected, crazytime usually sends a message explaining the reason. The most common reasons are a blurry photo, an expired document or a name mismatch. Take a clear photo of the correct document and submit it again. If the problem persists, let the support team know via live chat — they will tell you directly what needs to be done.
You can generally deposit and start playing right after registration. However, verification must be completed before you can make a withdrawal. So it is a good idea to submit your documents early while you start playing, to avoid unnecessary delays when you want to withdraw later.
Changing your name after registration is generally not possible, as it is matched against your verification documents. If you want to change your mobile number or email address, you will need to contact the support team and may be required to prove your identity. That is why it is most important to provide accurate information at the time of registration.
Live Casino
The crazytime Casino section at crazytime offers live table games from multiple studios including Evolution, Ezugi and Pragmatic Play Live. The questions below have been written with both new and experienced players in mind.
In a live dealer game, a real dealer hosts the game in front of a camera in a studio, and it is broadcast directly to your screen. You place bets through the interface, the dealer deals cards or spins the wheel, and results are visible immediately. Live games can be played at crazytime from both a mobile and a browser.
In roulette, a wheel with numbers from 0 to 36 spins. You place a bet on a number, the colour of a number (red/black), odd/even, or a group of numbers. When the ball lands on the wheel, whichever slot it stops in is the winning result. A winning bet on the exact number generally pays out at 35:1. Betting on red/black gives nearly equal chances of winning, with a payout of 1:1.
Teen Patti is a card game where each player receives three cards and the player with the best hand wins — it is ranking-based, similar to poker. Andar Bahar is simpler: the dealer places a "joker" card, then deals cards alternately to the left (Andar) and right (Bahar) sides — you bet on which side will receive a card of the same value first.
There are three main bets in Baccarat: Player, Banker and Tie. The Banker bet has a slightly higher chance of winning, though a 5% commission is usually deducted from winnings. The Tie bet offers a larger payout but has a much lower chance of occurring. For beginners, starting with the Player or Banker bet is the simpler approach.
crazytime live tables offer a range of bet limit options — from lower-budget players through to high-stake tables. The specific limits for each table are shown in the game interface. The minimum deposit is ৳100 for any payment method, so it is possible to start with a small amount.
If a bet was confirmed before the connection dropped, the round result is recorded on the server and you will see the balance updated when you log back in. If the connection drops before a bet is confirmed, the bet is generally cancelled. It is recommended to use a stable internet connection for uninterrupted live gaming.
Withdrawal Questions
The most common questions received about crazytime concern the withdrawal process, timeframes and possible reasons for delays. All frequently asked questions are answered below.
Withdrawals from crazytime to bKash, Nagad or Rocket are usually completed within 5 to 30 minutes. Bank transfers may take a bit longer. The process is faster when verification is complete and the wallet name matches the account name.
A pending status means the request is being processed. It should normally be completed within 30 minutes. If it remains pending for more than 30 minutes, first check that your wallet name and account name are the same. If there is a problem, contact live chat and provide your withdrawal reference number.
crazytime's payment system is active 7 days a week, 24 hours a day. Withdrawal requests made at night or on weekends should be completed within the same 5–30 minute timeframe. However, for bank transfers, the bank's own operating hours may have an impact — in that case, processing may occur on the next business day.
Yes, but conditions must be met. For example, the welcome bonus carries a 15x wagering requirement — meaning the bonus amount must be wagered 15 times before it can be withdrawn. For instance, if you deposit ৳1,000 and receive a ৳2,000 bonus, you would need to place ৳2,000 × 15 = ৳30,000 in bets before the bonus becomes withdrawable. Each offer has its own wagering conditions.
The minimum withdrawal amount at crazytime is ৳500. Withdrawal requests below this limit are not possible. The minimum deposit amount is separate — the minimum deposit across all methods is ৳100. Both deposits and withdrawals can be made using bKash, Nagad, Rocket and bank transfer.
No. Withdrawals from crazytime can only be made to a wallet or bank account in the account holder's own name. Withdrawals to third-party accounts are not permitted. This rule is applied to ensure financial security and prevent unauthorised transactions.
Still have questions? Get help directly
If you did not find the answer to your question in the FAQ above, the crazytime support team is always ready. Assistance is available in both Bengali and English.
24/7 Live Chat
Click the live chat icon on the site or app. Any time, any day — speak directly in Bengali with the crazytime support team. Answers to common questions are available quickly.
Email Support
For complex matters or if you need to send documents, contact us by email. crazytime support email: [email protected]
When contacting support, have your username and a description of the issue ready — this helps resolve things faster. To learn about responsible gaming, visit the Responsible Gaming page.