For ages 21 and above

crazytime's commitment to responsible gambling

Entertainment is truly enjoyable only when it stays within control. crazytime believes that every player's safety and wellbeing is the highest priority. On this page you will find out how to set your own limits, recognise warning signs, and get help when you need it.

For ages 21 and above SSL secured 24/7 support Bengali and English

Gambling is for entertainment, not a source of income

Understanding the principles of responsible gambling

Every game on crazytime — slots, live casino, cricket betting, fishing games — is built for entertainment. Game outcomes are always uncertain because they depend on chance. This platform should never be treated as a regular source of income.

Responsible gambling means keeping full control over your time and money. Deciding in advance how long you will play, how much you will spend, and when you will stop is the sensible approach. Our Terms and Conditions contain detailed information about play limits and account policies.

Anyone who feels they are developing an addiction to gambling or that their play is getting out of control should seek help without delay. This is not a sign of weakness — it is a sign of self-awareness.

Strictly prohibited for those under 21

All casino and betting activity on crazytime is only for players aged 21 or older. It is not possible to open an account or make a deposit without age verification. If any minor attempts to use this platform, their account will be closed and any deposited funds will be returned. If you have younger family members at home, use password protection on your device.

Your protection tools

crazytime gives you these features to keep control over your own play

Deposit limits

Set a maximum deposit amount for each day, week or month. Once a limit is set it takes effect immediately, and can only be raised after a 72-hour waiting period.

Session time limits

Set a time limit for how long you play in one session. When the time is up, the platform will automatically notify you and, if needed, end the session.

Opt out of bonuses

If you do not want to receive any promotional bonuses, there is an option in your account settings to turn off bonus benefits. This means you play with your main balance only.

Self-Exclusion

If you want to take a temporary break, you can suspend your account for anywhere between 30 days and 1 year. A permanent self-exclusion option is also available — contact the support team to close your account for good.

Play history review

You can view your complete deposit, withdrawal and betting history in the account dashboard. Review it regularly and stay aware of your spending.

Immediate support

Contact our 24/7 live chat at any time for help with setting limits or account-related matters. You can communicate in Bengali.

How to recognise warning signs

If you notice any of these signs, take a break and do not hesitate to seek help

Trying to chase losses

Placing larger bets to try to win back money you have lost is one of the main signs of a problem.

Losing track of time

Not realising how hours pass while playing, or forgetting to sleep or eat.

Withdrawing from family and friends

Avoiding family responsibilities or lying to loved ones because of gambling.

Spending beyond your means

Using money set aside for essential expenses or borrowed money for bets, or having difficulty paying bills.

Emotional distress

Feeling uncomfortable or anxious when unable to play, or continuing to play even after a win without feeling satisfied.

Impact on work or studies

Being unable to concentrate at work or in studies, or not arriving on time, because of gambling.

Where to get support

If you cannot manage on your own, asking for help is the right step

crazytime live chat

Our support team is available 24 hours a day, 7 days a week. Speak directly in Bengali or English. Requests to suspend an account or set limits are processed immediately.

Email Support

You can send a detailed email to our support address: [email protected] — all responsible gambling requests receive a direct reply.

Family and professional counselling

Talk to a trusted family member. If needed, seek help from a mental health professional or professional counsellor. The sooner the problem is acknowledged, the easier it is to resolve.

crazytime's commitments

No one under 21 is allowed to open an account or play.
Self-exclusion requests are acted on immediately, and a minimum waiting period applies before reconsideration.
Players' personal information is kept secure — read our Privacy Policy for details.
Lowering a deposit limit takes effect immediately; raising one is subject to a 72-hour waiting period.
The RTP of every game is displayed transparently so players can understand the likely outcome of each game.
Our support team is trained in Bengali and is always ready to provide guidance on responsible gambling.

Practical tips for safe play

Build these habits into your daily routine

Set your budget before you start playing — only use an amount whose loss will not affect your daily life. Never use borrowed money or savings for bets.

Set a time limit before each session and stop when that time is up. Playing for long periods reduces concentration and weakens decision-making. Take regular breaks and turn your attention to other activities.

Do not play while drinking alcohol or when you are overly tired. It is hard to make good decisions in that state. Do not use gambling as a way to escape stress or sadness.

Stop after a win rather than giving in to greed. Continuing to chase a bigger win after one win often leads to losses. Remember, every bet is independent — a previous win or loss does not affect the next outcome.

If you have any questions about crazytime's policies or services, you may find answers in our FAQ section. You can also visit our About Us page to learn about the platform's goals and values.

Questions about responsible gambling

Answers to common questions

No, your account balance remains safe during self-exclusion. Once a temporary suspension ends, you can log in normally and withdraw your balance. In the case of permanent exclusion, the support team will arrange the withdrawal for you.

Go to the "Responsible Gambling" section in your account settings to set a daily, weekly or monthly limit. Lowering a limit takes effect immediately. A request to raise a limit is subject to a 72-hour waiting period so you have time to think the decision through carefully.

Start by talking to them directly — with empathy, not criticism. Encourage them to seek professional counselling. If you inform the crazytime support team, they can take steps to place restrictions on the relevant account.

No. Even after the set period has passed, the account is not reactivated automatically. You will need to make a direct request to the support team. After that, a review period is still applied so you can be sure of your decision.

The minimum age on crazytime is 21. If there is evidence that a minor has used an account, that account will be closed immediately. Always keep your device password-locked and stay logged out.

There is nothing to be embarrassed about — many people feel the same way. You can speak with complete confidentiality through crazytime's live chat. Trained support representatives will listen without judgement and point you in the right direction.

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