crazytime Privacy Policy
Your personal information matters to us. This policy explains in detail how crazytime collects information, why it is stored and how it is kept secure.
crazytime ("we", "our", "platform") places the highest importance on the privacy of personal information of every user who uses its services. This Privacy Policy ("Policy") explains what information we collect when you use crazytime's services through our website, application or any other digital channel, how we use that information and with whom we may share it.
Alongside this policy, you should also read our Terms and Conditions and Responsible Gaming Guidelines, as these three documents together define the overall framework of the relationship between you and us. By registering on the platform or beginning to use the services, you are considered to have given your consent to the terms of this policy.
This policy may be changed at any time. For significant changes, we will notify you by email or through a platform notification. We recommend visiting this page regularly to stay informed about updates.
- 1. Types of Information Collected
- 2. How Information Is Collected
- 3. Purpose of Using Information
- 4. Cookies and Tracking
- 5. Sharing and Disclosure of Information
- 6. Data Security Measures
- 7. Data Retention Period
- 8. Your Rights
- 9. Protection of Minors
- 10. Third-Party Links
- 11. Policy Changes
- 12. Contact
1 Types of Information Collected
At various stages of using crazytime's services, we may collect the following types of information:
a. Identity Information
- Full name, date of birth and nationality
- National ID card or passport number (for account verification)
- Email address and mobile number
- Current residential address
b. Financial Information
- bKash, Nagad or Rocket account number (for processing transactions)
- Bank account details (where applicable)
- Deposit and withdrawal history
c. Technical Information
- Device IP address, operating system and browser information
- Session data, login time and location
- Information collected through cookies and similar tracking technologies
d. Behavioural Information
- Gaming history, betting patterns and list of preferred games
- Patterns of time spent on the platform
- Support chat records and complaint history
2 How Information Is Collected
We collect information in several ways, mainly including the following:
Information Provided Directly
When you register with crazytime, complete account verification, make a deposit or withdrawal, or contact our customer support team, you provide information to us directly. Without collecting this information, we will be unable to provide services to you.
Automatic Collection
When you use our platform, certain information is collected automatically. This includes log files, cookies, web beacons and similar technologies. This information is used to improve the site's performance and personalise your experience.
Information Received from Third Parties
For the purpose of identity verification or fraud prevention, we may verify certain information with trusted third-party organisations. In doing so, we follow only lawful and recognised methods.
3 Purpose of Using Information
Collected information is used for the following purposes:
- Account Management: To enable registration, login, verification and account security.
- Financial Transaction Processing: To carry out deposits and withdrawals and to ensure the accuracy of transactions.
- Customer Support: To help resolve your issues via live chat or email.
- Fraud and Abuse Prevention: To identify suspicious activity and maintain account security.
- Service Improvement: To analyse user experience and improve the quality of the platform.
- Marketing Communication: If you give your consent, to inform you about relevant offers and updates. This consent can be withdrawn at any time.
- Legal Compliance: To comply with applicable laws and regulations.
4 Cookies and Tracking Technologies
crazytime uses cookies and similar technologies on its platform. Cookies are small text files stored in your browser or device that help improve your experience.
Cookies We Use
- Essential Cookies: Essential for the core functionality of the platform, such as maintaining login sessions and ensuring security.
- Performance Cookies: To analyse how users are using the site and improve the quality of the service.
- Preference Cookies: To remember your language preference and other settings.
- Analytics Cookies: Used to analyse traffic sources and improve the service.
You can block or delete cookies at any time by changing your browser settings. However, disabling essential cookies may limit certain functionality of the site.
5 Sharing and Disclosure of Information
We may disclose information in the following limited circumstances:
Service Provider Partners
We work with trusted organisations to carry out tasks such as payment processing (bKash, Nagad, Rocket and bank transfer), technical support, identity verification and customer service. These organisations receive only the information necessary for their specific task and are required to comply with our privacy standards.
Legal Requirements
Information may be disclosed to fulfil a court order, a lawful request from a government authority or a requirement under applicable law. In such cases, we will provide only the information legally required.
Business Transfers
In the event of a business merger, acquisition or restructuring, user information may be transferred. However, we will inform you in advance in such cases.
With Your Consent
For any reason other than those mentioned above, we will obtain your consent before disclosing information.
6 Data Security Measures
To protect your information, crazytime applies industry-standard technical and organisational measures:
- SSL / TLS Encryption: All data exchanged between your browser and our servers is transmitted over an encrypted connection.
- Data Encryption: Stored sensitive information is kept in an encrypted state.
- Access Controls: Only authorised staff can access information for specific needs.
- Security Audits: Vulnerabilities are identified and resolved through regular system audits.
- Firewall and Intrusion Detection: Unauthorised access attempts are automatically blocked.
- Two-Factor Verification (OTP): An additional layer of protection is added for login and financial transactions.
7 Data Retention Period
We retain your information only for as long as it is needed to provide services or fulfil legal obligations. Generally:
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Information may be retained for a specific period even after an account is closed, as it may need to be reviewed for legal or financial obligations.
- Financial Records: Retained for a set period in accordance with applicable legal requirements.
- Support Records: Retained for a set period for the purpose of dispute resolution or quality assurance.
Once the retention period ends, information is securely deleted or anonymised in a way that cannot be recovered.
8 Your Rights
You have the following rights regarding your personal information:
Right to Know
You may make a formal request at any time to find out what information we hold about you.
Right to Correction
If any of your information is incorrect, you may request a correction. You also have the option to update certain information directly by logging into your account.
Right to Deletion
In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
Right to Restrict Processing
In certain cases, you may ask us to restrict the processing of your information.
Right to Withdraw Consent
You may withdraw consent given for marketing communications at any time. This will not affect the provision of core services.
To exercise these rights, please contact our support team. We will respond within a reasonable time after receiving your request. If you need further assistance on any matter, you will find more information in the FAQ section.
9 Protection of Minors
crazytime strictly does not provide services to persons under the age of 21. Our platform is for adults aged 21+ only. Age is verified at the time of registration and we reserve the right to cancel accounts and forfeit any deposited funds if registration is completed by providing false information.
If it comes to our attention that a minor has an account, we will immediately close that account and securely delete the associated information. To learn about our detailed position on the protection of minors, please read the Responsible Gaming Guidelines.
10 Third-Party Links
Our platform may occasionally contain references to third-party websites. These external sites have their own privacy policies and crazytime is not responsible for their operations. We recommend reading the privacy policy of any external site before visiting it.
Payment portals have their own security measures and their policies will apply when making transactions through them.
11 Policy Changes
crazytime reserves the right to update this privacy policy at any time. For significant changes, we will notify you in the following ways:
- Notification to registered email
- Notice on the platform homepage
- Pop-up message at login
If you continue using the service after the changes take effect, you will be considered to have agreed to the new policy. If you do not agree to the new policy, please contact us to close your account.
The "Last Updated" date at the top of this page always shows the date of the most recent change.
Privacy Requests & Inquiries
If you have any questions about this policy, wish to exercise your rights regarding your information, or want to raise a concern, please contact us directly.